Duty Officer

About Us

The Royal Parks (TRP) is a charity established in 2017, managing over 5,000 acres of diverse parkland, rare habitats, historic buildings, and monuments in eight Royal Parks across London. These include Hyde Park, Kensington Gardens, The Green Park, St James s Park, and more.

We also manage other important public spaces such as Brompton Cemetery and Victoria Tower Gardens, making these iconic green spaces some of the most visited attractions in the UK, with 77 million visits annually.

We are now looking for a Duty Officer to join us on a fee-paid casual contract, working on an ad-hoc basis for approximately 8 15 hours per week, including weekends and evenings.

The Benefits

• Salary of £14.35 per hour
• 26 days' annual leave (pro rata) plus public holidays, increasing to 29 days after 3 years service
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Hybrid/agile working options
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful location

This is a rewarding opportunity for a motivated and customer-focused individual to join our team in The Regent s Park Hub, London s premier outdoor sports facility.

You will have the chance to working in one of London s most iconic and picturesque parks, surrounded by stunning green spaces and historic landmarks, providing a truly unique and inspiring working environment.

What's more, you will discover the flexibility of a part-time schedule, allowing you to balance your personal commitments and professional aspirations seamlessly.

So, if you want to join a world-renowned organisation and contribute to one of the UK s most loved public spaces, read on and apply today!

The Role

As a Duty Officer, you will assist with the day-to-day operations of The Hub in Regent s Park, delivering excellent customer service and supporting facility bookings.

Specifically, you will help generate income through sports bookings and events in Regent s Park and Primrose Hill, ensuring the efficient management of the facilities.

Additionally, you will:

• Manage bookings for facilities and events, ensuring smooth operations
• Open and close The Hub, ensuring security and safety checks are completed
• Oversee pitch and facility use, promoting safety and good behaviour
• Inspect pitches to confirm safe playing conditions
• Support high standards for facilities and equipment in line with Royal Parks policies

About You

To be considered as a Duty Officer, you will need:

• IT literacy, basic numeracy, and the aptitude to use a computer-based booking system and information management systems
• The ability to work unsupervised and achieve goals
• Excellent written and verbal communication skills to engage effectively with people of all ages and abilities
• Strong interpersonal skills, with a commitment to delivering exceptional customer service

Other organisations may call this role Hub Officer, Facility Officer, Facility Operations Officer, Facility and Event Duty Manager, Events and Facilities Supervisor, Sports Facility Assistant, or Customer Service Officer.

We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an Accessibility Tools button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.