Duty Administrator

About Us

Advocacy Support Cymru (ASC) is a registered charity with offices in Cardiff and Swansea. We provide Independent Mental Health and Mental Capacity Advocacy Services across most of South Wales, employing 45 employees.

About the role

Our charity, a leading provider of mental health advocacy, is looking for a Duty Administrator to join our team.

The Duty Administrator is responsible for receiving all referrals from both service users and professional and for inputting this information into a database.

The post holder will receive incoming calls and signpost as appropriate.

As a member of the Support Services team, the post holder will actively participate in the continuous improvement of the support services function.

About you

You will have significant experience working with vulnerable adults and/or children, either within health or social care setting, or indirectly, for example as a carer. You will understand and have experience of working effectively in an intra-agency context with Health and Social Care Professionals.

Previous direct experience in the role would be preferred but training will be provided.

Essential Information

The starting salary for this role is £22,488 based on a 37 hour week.

This is a permanent full-time role at 37 hours per week, based in our Cardiff Office.

You must be able to drive and have access to a car during the working week.

Closing Date: - 5pm, 14 February 2025.

Only successful candidates will be contacted for interview. Interviews will be conducted in English.