Donor Care Advisor

Here at Human Appeal we have an exciting opportunity for an Donor Care Advisor to join our team based in Cheadle, Greater Manchester.You will join us on a part-time, permanent basis. In return, you will receive a competitive salary.

Human Appeal is a faith-based charity that aims to abolish poverty by providing humanitarian aid, sustainable development programs and championing advocacy for our beneficiaries worldwide.

We are currently looking for outgoing individuals with great communication and people skills to join Human Appeal as Donor Care Advisors, where the successful candidates will provide customer support to Human Appeal's donors as well as generating vital income for the charity's projects worldwide!

Key duties and responsibilities of the Donor Care Advisor include:

• Engaging with Human Appeal donors
• Handling customer inquiries via telephone and email in a warm and courteous manner
• Maintaining call centre database by entering or updating information accurately
• Generating funding for Human Appeal through telephone donations
• Chasing pledges made by our donors during events
• Generating tickets sales for fundraising events
• Attending and helping out during Live TV and Radio Appeals
• Ensuring customer satisfaction levels are met
• Maximising donor retention

The Hours: This is a flexible, part-time role so would ideally suit University students looking to earn and gain experience around their studies!Shift Patterns available are:

• 4pm - 8pm weekdays
• 12pm - 6pm weekends
• Extra hours available during the week.

Please note we are looking for staff who can do a minimum of 4 shifts per week

We are looking to appoint this role ASAP and will be reviewing applications on a rolling basis so for the best chance of success please click 'apply' today to become our Donor Care Advisor - we would love to hear from you.

Disclaimer: Please be aware that due to the anticipated quantity of response, we will only be contacting candidates who are shortlisted to interview stage. If you have not been contacted within 4 weeks of your application, please assume that unfortunately you have been unsuccessful this time.