Director of Income Generation and Commercial Development

Contract type

Permanent

Location

Whittington

Hours

Full time

Annual salary

£75,000 - £85,000 DOE

Last day to apply

23/02/2025

We are seeking an inspirational, passionate and forward-thinking Director of Income Generation and Commercial Development to join our team and drive our vision for a world where everyone has fair access to specialist palliative and end of life care.

This role is key to our future financial sustainability - allowing St Giles to grow our income generating activities and invest directly back into our care services. Ultimately, the role will allow us to meet our goal of reaching more people when they need us most.

The post-holder will be a member of the hospice's Executive Leadership team (ECT) and the successful candidate will possess the ability to work both operationally as leader and manager of our Income Generation and Commercial Development function, as well as operate strategically and cross-functionally as an organisational Director.

Are you a visible, accessible and resilient leader, motivated to manage, develop and transform? Are you an innovative business leader with the ability to develop and implement new income generation strategies? Are you driven to grow income for the benefit of patients and their loved ones? If so, please get in touch.

Qualifications

Essential

• Qualified to degree level or significant relevant experience in the sector.
• Evidence of continuing personal and professional development (CPD)

Desirable

• Postgraduate qualification in relevant subject
• Leadership/management qualification

Knowledge and Experience

Essential

• Experience of working in a senior leadership or management role in charitable or commercial sectors.
• Evidence of leadership of service change and enabling culture change in teams. Extensive experience of business development and demonstrable success in growing income through a diverse range of income generating or commercial activities and securing funding for six figure budgets.
• Ability to bring new ideas to a charitable organisation and communicate effectively to ensure organisational buy-in whilst delivering growth on all traditional income generating activities.
• Experience in responding effectively to shifting and evolving external factors that affect income generating and commercial activities.
• Significant experience in relationship management and partnership development.
• Experience of influencing a wide range of internal and external stakeholders. A demonstrable understanding of strategic communications, marketing and how to raise an organisation's profile and income through a variety of channels.
• Experience developing innovative and targeted marketing campaigns.
• Experience of managing and developing a team to achieve excellence and meet targets.
• Experience of data analysis, IT and research to maximize ROI and income growth.

Desirable

• Experience in the hospice and/or healthcare sectors.
• A good understanding of wider charitable sector considerations and fundraising regulations.
• Experience and/or understanding of the charity sector including: o The role and relationship with the Board of Trustees. o Charity funding and the importance of income generation. o The role and importance of our volunteers.
• Proven track record of acquiring new major donors and partners.
• Experience of managing gambling activities to generate voluntary income and knowledge of gambling compliance and regulations. Experience of managing a multi-site retail business.
• Extensive experience in developing and implementing creative marketing strategies and experience of planning and overseeing targeted campaigns across a range of platforms.
• Excellent communication and presentation skills, both written and verbal, with the ability to communicate information to management and Trustees.
• Evidence of collaborative working with partner organisations resulting in successful innovation and change.
• Demonstrate effective system working and excellent collaboration skills.
• Understanding of or participation in research.

Personal attributes

Essential

• Inspirational, passionate leader with credibility, respect and demonstrable knowledge. Reliant with the ability to manage change for the long term benefit of an organisation.
• Flexible and able to adapt to internal and external factors.
• Inclusive and able to lead on embracing difference.
• Engaging and motivational, skilled in supporting teams, recognising great performance and celebrating success.
• Ambitious, with passion to grow and develop self, colleagues, teams and the hospice.
• Authentic, credible and high degree of integrity.
• Humility and a passion for continuous professional and personal development, recognising areas for development and welcoming feedback for personal improvement.
• Empathy and an ability understand differing points of view and adapt approach accordingly.
• Self-awareness and an ability to receive feedback recognising there is always space to learn and improve.
• Collaborative and a desire to work as a team, valuing feedback for positive learning and change.

Skills, knowledge and abilities

Essential

• Advocate for outstanding relationship management with supporters, customers and volunteers.
• Evidence of commercial leadership and business development.
• Change management skills.
• Successful track record of leading, large complex teams in a charitable or commercial setting.
• Ability to build personal and professional credibility with board, senior management and staff.
• Ability to demonstrate good working knowledge of charity and corporate governance.
• Highly developed leadership, negotiation and influencing skills with the ability to motivate, challenge and engage individuals and teams.
• Ability to set out a clear strategic direction, motivate others and assume a leadership position, together with an ability to transfer strategic objectives into deliverable operational plans.
• Ability to develop effective working relationships with key partners and influence a wide range of internal and external stakeholders to bring about positive change.
• Highly skilled in collaboration and bringing together teams and organisations with strong relationships to deliver profit.
• Ability to adapt, work flexibly and within deadlines.
• Excellent verbal and written communication skills and the ability to communicate effectively with a wide range of people and professionals.