Desktop Support Manager/Lead

We are looking for an experienced Microsoft 365 Desktop Support Manager/Lead with the following skills and experience:-

• Strong leadership and influencing skills - previous experience of managing an enterprise level Desktop support function
• Ability to set direction for internal corporate services so need a solid technical background and understand service (know what looks good!)
• Be highly customer centric
• Previous Desktop budget management £5m+ responsibility
• Be commercially focussed and strategically savvy, including cost savings
• Have 3rd Party and stakeholder relationships experience
• Background of IT Desktop/End User IT support experience
• Good knowledge of M365/Azure
• Ability to set the direction, shape and enhance the future desktop support function
• Requires a broad technical awareness and have the gravitas and confidence to challenge
• Ability to change current culture and reset Know what looks good!
• Have an eye on Cyber Essentials/Security
• Responsibilities for Audits, Software licences, ISO etc.

Nice to haves:

• A background in working at this level for a Managed Service Provider would be ideal
• Awareness of latest Commercial and Desktop strategies
• Cyber Essentials ISO Best practice
• ITIL
• Change/Transformation experience
• Legal or law firm background but not mandatory

For more information regarding this job opportunity please apply within.