Deputy Locality Manager

Job Title: Deputy Locality Manager

Location: West Bromwich

Salary: £30,000 per annum

Job Type: Permanent, Full Time

Immediate start - 37.5 hours per week Mon-Thurs 9 am - 5 pm, Friday 9am- 4pm

About us:

We were established in 2007 by an experienced and dedicated team with an employment history that includes the health service, local authority and independent care providers.

The majority of our experience had been gained within the field of Learning Disabilities and Mental Health, both corporately and within service management and delivery.

We began operationally trading on the 30th July 2007 with the opening of our first service, a day centre in the Birmingham area supporting service users from the local surrounding areas.

Our commitment to delivering quality care is demonstrated by our CQC ratings.

About the role:

The opportunity has arisen for a Deputy Locality Manager to join the operations team and work alongside the current Locality Managers to cover Sandwell, Walsall, Birmingham, Dudley, and Wolverhampton.

The successful candidate will support the Locality Care Manager in overseeing the delivery of high-quality care services across a defined area. Working across all localities and the candidate will need to be a driver and have access to their own car.

Your role is crucial in ensuring compliance with Care Quality Commission (CQC) regulations and maintaining the highest standards of care. It requires a dedicated professional committed to delivering exceptional care services and driving continuous improvement in line with organisational goals and regulatory standards.

Key Responsibilities:

Service Quality and Compliance

• Ensure adherence to CQC standards and regulations
• Implement and monitor quality assurance systems
• Conduct regular audits and implement improvement actions
• Safeguard and promote the welfare of service users

Leadership and Staff Management

• Support the development of a competent, motivated staff team
• Assist in recruitment, supervision, and performance management of care staff
• Identify and address training needs within the team
• Promote a culture of continuous improvement and excellence

Operational Management

• Oversee day-to-day operations of assigned services
• Manage resources effectively and efficiently
• Ensure proper maintenance of facilities and equipment
• Implement and monitor health and safety procedures
• To be part of the on-call procedure, ensuring services are supported out of business hours

Client Care and Engagement

• Promote person-centred care and active participation of service users
• Oversee the development and implementation of care plans
• Ensure effective communication with clients and their families
• Handle and resolve complaints promptly and effectively

Administrative Duties

• Maintain accurate records and documentation
• Assist in budget management and financial reporting
• Contribute to the development of policies and procedures
• Prepare reports and presentations as required

Stakeholder Relations

• Build and maintain positive relationships with external partners
• Represent the organization in professional forums and meetings
• Collaborate with other departments to enhance service delivery

Qualifications and Skills

• Relevant qualification in health and social care (e.g., Level 3 Diploma in Leadership for Health and Social Care)
• Proven experience in a senior care role
• Strong understanding of CQC regulations and compliance requirements
• Excellent leadership and interpersonal skills
• Ability to work flexibly, including evenings and weekends when required

This is not an exhaustive list

Please click the APPLY button to submit your CV for this role

Candidates with the experience or relevant job titles of: Service Manager, Supervisor, Support Team Leader, Social Work Supervisor, Care Supervisor, Team Leader, Support Worker, Care Support, Care Assistant, Support Worker, Social Work Manager, Support Team Leader, Special Needs Support, Support Care Worker and Social Care may also be considered.