Demand Management Support

Contract Demand Lead

Umbrella

Up to £40,000

6 month contract

Hybrid - Telford 2 days a week

Demand Management support plays a key role in overseeing client requests and managing the demand life cycle. This role involves co-ordinating with internal teams and stakeholders to ensure timely responses to client requests.

Key responsibilities:

Manage incoming client requests from receipt to submission, ensuring accurate and timely responses

Collaborate with delivery teams and stakeholders to ensure smooth workflow and issue management

Maintain accurate data collection the workflow tool to support reporting

Provide coverage and support to other team members when needed

Work with internal teams/stakeholders to identify and implement process improvements

Mandatory skills:

Strong communication skills, both written and verbal

Excellent Stakeholder Management skills

Attentional to detail

Awareness or experience of workflow tools such as Atlassian Jira

Proficiency in Microsoft Office such as Outlook, Teams