Data Assurance Senior Analyst

We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!

npower Business Solutions (nBS) is the E.ON UK Industrial and Commercial (I&C) pillar and a market leader in the B2B energy retail sector. I&C is a £7 billion revenue business serving c20,000 customers and approximately 200,000 meter points.

We have an exciting opportunity for a Data Assurance Senior Analyst to join our team on a 6-month fixed-term contract basis. For this role, you will be responsible for the delivery of Industrial & Commercial (I&C) compliance targets related to metering performance. This role offers the hybrid working approach, where you will be working in the office (Solihull) 2 days per week.

Key responsibilities

• Understand the complex elements of industry data processes and how these can impact our performance.
• Ensure team processes comply with industry standard Balanced Score Card (BSC) and Renewable Energy Certificate (REC) Agreed Processes, Balancing and Settlement Code Panels (BSCP's) and Guaranteed Standard of Performance (GSoP).
• Identify and clearly communicate issues, risks and opportunities.
• Support the team to enable them to manage metering exceptions.
• Matrix-manage relationships across other areas (Agents, Sales) to deliver full compliance.
• Support team members through the timely action of process escalations, deliver process training, clear responses to the customer on the next steps required to fully resolve a metering issue, providing a prompt resolution for customer queries.
• Demonstrate role model behaviours working with colleagues across I&C to optimise business performance and stakeholder feedback.
• Support the team's Operational Managers in delivering the teams elements of I&C's Vision and Operations Purpose.
• Produce improvements in the quality of data inputs to team processes, evidence of addressing root causes.

• Detailed knowledge of the UK Energy Industry and operating processes including metering, billing and settlements.
• The ability to manage multiple stakeholders to ensure customer and operational excellence.
• Experience of negotiating and managing external agents.
• The ability to analyse and interpret complex data and to provide clear commentary in order to enable effective business decision making.

• Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022! As the only energy company to feature in The Inclusive Top 50 UK Employers (our current ranking is 8th) we've proven that we're committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
• We realise the best people bring their energy at different times, so we're happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share.
• As a Disability Confident Employer we interview every disabled applicant who meet the minimum criteria for the role.
• We've exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.