Customer Support Manager (Compliance Specialist)

Are you passionate about compliance training and customer support? Do you have hands-on experience in delivering short-course training and want to use that expertise to help businesses improve their processes? If so, this Customer Support Manager (Compliance Specialist) role could be your next exciting opportunity!

Benefits
Salary: From £35,000 per annum (depending on experience)
Employment type: Permanent, full-time (part-time considered)
Working arrangements: Hybrid (once a week from the office)
Location: Doncaster
Other: Opportunity to shape and develop a newly created role

About the Organisation
Our client, a leading provider of compliance training solutions, supports businesses across multiple sectors with high-quality qualifications, e-learning, invigilator services, and training resources, with a strong focus on customer experience.

About the Role
As a Customer Support Manager (Compliance Specialist), you will be the go-to expert for both internal teams and external customers on compliance training delivery.

Key Responsibilities

• Offer expert guidance and support to both internal teams and external clients.
• Identify pain points in customer processes and develop practical, improved solutions.
• Maintain relationships with key customers to improve service levels and sales opportunities.
• Respond to inbound sales leads and assist in onboarding new customers.
• Identify and implement process improvements to enhance the customer experience.
• Create engaging social media content related to compliance training.
• Provide feedback on product developments and qualification updates.
• Support the vetting and recruitment of trainers and teachers.

Experience Required

• Strong experience in short-course compliance training delivery (Food Safety, First Aid, Health & Safety, Security, etc.)
• Knowledge of compliance training challenges and solutions
• Experience in customer service and managing customer relationships at various levels
• An understanding of quality assurance processes and commercial training operations
• Ability to analyse customer pain points and implement effective solutions
• Experience recruiting, vetting, and managing trainers or teachers (desirable)
• Excellent communication and problem-solving skills
• Ability to translate training delivery experience into customer support and service improvement

To Apply

• CV
• Covering letter (optional)

Interview Process
A one-stage in person interview

Deadline
ASAP

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.