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Customer Support Agent
Posted 5 hours 17 minutes ago by Hays
Your new company
Is a luxury retail company, currently embarking on an exciting expansion journey. Their commitment to excellence and creativity has positioned them at the forefront of the industry, and they are now looking to expand their D2C customer support team!
Your new role
The new team member will handle all aspects of customer service, including warranty claims, collections, returns, and refunds. You'll collaborate with the team to resolve all service queries, conduct warranty investigations, and provide detailed support in line with the company's guidelines. You'll be the go-to for customer queries via chat, phone, and email, ensuring SLAs are consistently met. Plus, you'll work closely with other departments for product enquiries and operational duties, playing a key role in team planning, training, and performance management.
No experience needed but Administration, Hospitality and Customer Service experience is a bonus.
What you'll get in return
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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Hays
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