Customer Success Specialist

Customer Success Specialist - Dutch Speaking

Location - Reading

Hybrid Working - 1/2 days a week on site

Contract Length - 12 months

Your new company
This organisation is a multinational telecoms business based in the Thames Valley. You will be joining a global customer success team supporting an ongoing expansion into the Benelux region.

Your new role
As a Customer Success Specialist, you will contribute to growing the book of business by effectively utilising resources and tools as well as supporting internal teams. Key activities include, but are not limited to, maintaining a healthy book of business through digital and transactional interactions, identifying and managing churn risks, discovering growth and expansion sales opportunities, supporting internal teams with Back Office tasks and activities.

• Deal with incoming customer enquiries related to contractual, product and other matters as well as escalations.
• Initiate outbound interaction with the customers to address existing outstanding issues, renewals and churn risks or potential growth opportunities.
• Assist customers and local teams with billing queries and related activities.
• Assist customers and local teams with contractual amendments and related activities.
• Actively look for growth, referral, and expansion sales opportunities.
• Actively cooperate with related stakeholders and teams across the globe.

What you'll need to succeed
You should have knowledge and/or experience in Customer Success and or Account Manager roles - SaaS experience is a must with a clear understanding of what drives customer retention and growth.

• Fluent written and verbal communication in English and Dutch is required (mandatory);
• Previous experience working in an Account Management and growth focused Customer Success role.
• An experience and/or excellent understanding of dealing with billing and contractual matters in a B2B environment.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.