Customer Success Specialist

We are seeking an experienced Customer Success Specialist to be responsible for dealing with incoming customer inquiries related to contractual, product and other matters as well as escalations.

Key Responsibilities include:

• Initiate outbound interaction with the customers to address existing outstanding issues, renewals and churn risks or potential growth opportunities.
• Assist customers and local teams with billing queries and related activities.
• Assist customers and local teams with contractual amendments and related activities.
• Actively look for growth, referral, and expansion sales opportunities.
• Actively cooperate with related stakeholders and teams across the globe.
• Forecast, execute and meet key performance metrics including but not limited to customer retention rate, customer satisfaction, net recurring revenue growth, time to resolution.
• Actively perform value added customer conversations throughout the life of their contract with the ultimate goal of customer retention and growth.
• Proactively manage renewals pipeline identifying and addressing potential risks.

Ideal Candidate will have:

• An experience of Customer Success and/or Account/Relationship Management ideally with historical records of retention and growth of customer base
• Experience dealing with billing and contractual matters in B2B environment
• Fluent written and verbal communication in English and Dutch are required
• Previous experience working with SAP, Salesforce and Gainsight are an advantage
• Excellent time management, organizational and prioritization skills

To arrange an initial interview please apply today.