Customer Success Representative - Telecoms Sector

• Customer Success Representative - Telecoms Sector
• London - 2 days onsite
• 6 months
• Inside of IR35

My client is looking for an Agent who is responsible for membership retention and management.The ideal candidate will manage the member life cycle management portfolio and be the key point of contact to enable members to take advantage of their membership benefits and instrumental in driving membership renewals. You will be a skilled communicator with a talent for building strong relationships, possess business development skills, including the ability to identify opportunities for growth, foster strategic partnerships, and drive value for members and proactively exploring ways to expand member collaboration and satisfaction.

Duties to Include

• Serve as the primary point of contact for members, ensuring timely responses to inquiries via Member Hub portal or email.
• Conduct member session and guide members through the life cycle to maximise their experience and ensure they utilise new services introduced by the client.
• Manage ongoing member support, drive membership renewals, and reduce churn by ensuring members derive clear value from their membership.
• Facilitate matchmaking between members to foster collaborations and community projects that drive mutual value.
• Conduct member pulse survey half yearly to measure member's satisfaction and identify areas for improvement.

Key Skills & Experiences

• Experienced in Member Life cycle Management & Retention
• Proven experience in B2B client relationship management, ideally within Telecoms, Media, or Technology industries.
• Familiarity with MS Office suite and popular CRM tools (eg, Salesforce).
• Technical troubleshooting experience with online platforms or database products.
• Knowledge of membership services and engagement strategies.
• Proficiency in a second language (preferred but not essential).

If you are available and interested, please apply today!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.