Customer Success Manager

Customer Success Manager

Our client is searching for two Customer Success Managers to help manage and expand their Enterprise and Strategic customer accounts. Customer Success Managers are individual contributors, focused on on-boarding new business accounts and growing the client footprint through advocacy in the form of upsells within enterprise size accounts of more than 2,000 employees and ensuring that customers are successfully leveraging the client solutions across their organization.

As a Customer Success Analyst, you will:

• Help support the management of the companies biggest and best clients across U.K. and Europe
• Work with clients on digital engagement on the platform and personally help manage renewals
• Support the customer journey and data strategy for each client and work closely with them to achieve this, providing appropriate project management and tracking.
• Work with customers to collate, store, analyse and present key data and information.
• Managing a change combining data, process and people transformational change
• A hands-on role is required to work with disparate and incomplete data sets manipulating data in Excel
• Configure the contract smart-on-boarding engine using Regular Expressions to identify and capture key meta data.
• Help run Business Reviews with clients and be responsible for building strong relationships
• Manage client strategy and support across the platform, to ensure they are using it to its full capability.
• Meet clients on-site as much as possible and is requested by the client
• Work directly with the head of Customer Success Technical Account Team

Experience

Evidence of project managing implementations with hands-on delivery of key tasks and data analytics.

• You will ideally have experience analysing large data and presenting this back to clients using tools like Excel or other BI tools, PowerBI and Tableau
• Knowledge of compute languages, pattern matching and regular expressions is an advantage.
• A self-starter that can educate yourself using online material and computer-based training
• You have experience managing customers and developing relationships.
• You have strong customer-facing experience and regularly meet clients.