Customer Service Representative

Customer Service Representative

Job Description
OverviewThis role is responsible for dealing with emails and telephone calls made by investors/clients in a timely manner adhering to regulations.
Key Accountabilities and Main Responsibilities

You will be handling our customer enquiries via telephone, email and letter, providing a great customer experience.

The role will require you to meet our customer expectations by providing a market leading customer centric service that builds excellent relationships.

Demonstrate care and empathy for our customers and their needs when handling customer enquiries.

Achieve high standards of quality, efficiency, and productivity.

Build and maintain relationships through the delivery of customer requests within set standards.

Take personal responsibility for meeting deadlines and resolving customer concerns.

Demonstrate adherence to customer focus and conduct policy.

Demonstrate flexibility and collaboration towards meeting customer and business needs.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Experience & Personal Attributes

Customer-centric mindset and experience of working in customer service / administration.

Ability to work to a high level of accuracy and deliver the best customer service.

Demonstrate a flexible approach towards changing business needs.

Professional attitude.

Good IT skills.

Good standard of education - Maths and English GCSE grade C+

This position is based in Bournemouth near the train station and is hybrid, 3 days a week once training is completed. £24,000 plus other benefits and progression within the role
Credit and background checks will need to be carried out as it is a financial organisation.
Start date is 24th Feb 2025

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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