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Customer Service Representative - B2B Order Management (all genders)

Posted 2 hours 35 minutes ago by Schleich GmbH

Permanent

Not Specified

Customer Service Jobs

Not Specified, Czech Republic

Job Description

The following adventures await you at Schleich: Operative Order Management:

Responsibility for all Amazon Europe entries
Process and manage B2B orders from entry to delivery using SAP
Ensure accurate and timely order fulfillment
Coordinate with internal departments (e.g., sales, logistics, warehouse) to ensure smooth operations
Monitor order status and proactively address any issues that arise

Complaint Management:

Handle customer complaints efficiently and effectively
Investigate and resolve issues related to product quality, delivery, and other service-related concerns
Communicate with customers to provide updates and solutions
Document and track complaints to identify trends and areas for improvement

Customer Service:

Serve as the primary point of contact for B2B customers in Germany, Austria, and Switzerland, as well as worldwide distributors
Provide exceptional customer service and build strong relationships with clients
Address inquiries and provide product information and support as needed

Reporting and Analysis:

Generate reports on order status, fulfillment, and customer feedback
Analyze data to identify patterns, trends, and opportunities for process improvements
Present findings and recommendations to management

The chapters of your story so far:

You are fluent in German and English (both written and spoken), which is a mandatory requirement
You possess proven experience in order management, customer service, or a related field
You are experienced with the Amazon portal
You demonstrate a strong working knowledge of SAP
You exhibit strong organizational and multitasking skills
You possess excellent communication and interpersonal skills
You are capable of working independently as well as part of a team
You are proficient in MS Office (Excel, Word, Outlook)

No kingdoms nor mountains of gold, but many other rewards:

No two days are the same in this career like no other. Work in a dynamic, diverse environment that offers individual career and development opportunities. All our employees also have access to numerous online courses via our training platform.
Let's write the Schleich story together. Be part of a motivated team of people who support and inspire each other and celebrate success together.
We aim to please. We offer an attractive, fair salary with additional benefits that are regularly reviewed and updated.
Appetizing! We offer a meal allowance of 82.60 CKR per working day.
Every hero must retire one day. That's why we offer a subsidised pension scheme.
You can also enjoy great discounts on our schleich products - a great bonus for kids and adults alike.
And what about your adventures outside of Schleich? You can count on 30 days of paid leave per year and a hybrid working model with no core working hours.