Customer Service Associate X2 (Manchester)

Customer Service Associate X2

£28,000

3-month FTC

Manchester - onsite

A leading IT Consultancy is looking to recruit several customer service specialists to support a key end client. This is a fully onsite position based at their end client in Manchester City Centre

You will

• Handle in-bound and out-bound calls, responding to customer complaints
• Escalating problems to the technical team or Supervisor
• Updating customer information in the company database
• Providing information about new and existing products and services
• Tracking and processing new orders and refunds
• Making sales and processing payments, when necessary
• Performing administrative tasks as assigned by the Supervisor