Customer Service Assistant

About Us:

Living Planet Ltd is a young company based in Uckfield manufacturing and distributing high quality food supplements across the UK and Europe. We are currently seeking a friendly, motivated, and enthusiastic Customer Service Assistant to join our team on a year contract to cover maternity leave. If you have a passion for helping others, excellent communication skills, and a proactive attitude, we'd love to hear from you!

Key Responsibilities:

• Provide outstanding customer service via phone, email, and in-person interactions.
• Respond promptly and professionally to customer inquiries, resolving issues efficiently.
• Process orders, returns, and exchanges accurately and in a timely manner.
• Maintain up-to-date knowledge of company products, services, and policies.
• Assist with administrative tasks such as data entry, filing, and updating customer records.
• Collaborate with team members to ensure a seamless customer experience.
• Identify opportunities to improve customer satisfaction and contribute to process improvements.

What We're Looking For:

• Proven experience in a customer service role (preferred but not essential).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a positive, can-do attitude.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficiency in using computers and customer service software (e.g., CRM and inventory systems).
• A team player with a strong focus on delivering exceptional service.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career development and training.
• A supportive and inclusive workplace culture.