Customer Service Assistant

Supply Chain Admin 12-Month Temporary Role Pharmaceutical Industry Central London

Your new company This multinational pharmaceutical company based in Central London is looking for a Supply Chain Admin to join their team on a temporary basis. This role is a 12-month temporary role and is looking to start in November. This role is a full-time position with some hybrid flexibility.
Your new role
Working within the Customer Services team, the purpose of this role is to assist with the supply chain order entry and customer service experience. Duties for this role will include:

• Provide professional and responsive support to our customers to ensure a positive experience in fulfilling and successful delivery of orders.
• Ensuring orders are processed on time.
• Managing and resolving issues with customers through phone and email communications
• Able to create and document procedures.
• Liaison with other internal/external stakeholders as a point of responsible contact for order queries and resolutions.

What you'll need to succeed In order to be successful in this role, you will need to have the following skills/requirements:

• Previous Supply Chain experience is essential
• Experience using SAP within Order-to-Cash (OTC)
• Customer-focused with an ability to handle complex situations if required
• Proficiency with MS Excel
• High level of attention to detail and able to recognise patterns in data
• Clear written and oral communication skills with the ability to work independently and within a team setting

What you'll get in return
In addition to an industry-competitive hourly rate/salary, you will be given the opportunity to broaden your skill set and experience within the industry. You will be able to grow your network and progress within the corporation. Hybrid flexibility of 3 days onsite/2 days WFH is available for this role.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#