Customer Service & Support Representative

Support Representative - London (Remote role) - 6months + Contract role.

My client a leading Software Development company, seeking a dedicated and detail-oriented Support Representative to join their team. The ideal candidate will have experience in customer service, particularly in handling returns (RMA procedures), data entry, and 1st line support. This is a 100% remote role, allowing you to work flexibly while ensuring our customers receive excellent service.

Key Responsibilities:

• Provide top-notch customer service, primarily assisting with product returns and handling RMA (Return Merchandise Authorization) procedures.
• Manage customer support tickets, ensuring timely and accurate data entry.
• Serve as the first point of contact for customer queries and troubleshooting basic issues, particularly in IT-related services.
• Effectively communicate with customers to address concerns and provide solutions for returns, exchanges, or warranties.
• Escalate more complex issues to relevant teams while ensuring proper follow-up.
• Maintain detailed records of customer interactions in our CRM system.

Requirements:

• Experience in a customer service role, with a preference for those familiar with returns or RMA procedures.
• Strong data entry skills with attention to accuracy.
• 1st line support experience, preferably within the IT industry.
• Excellent communication skills, both written and verbal.
• Ability to work independently in a fully remote environment.
• Organizational skills and a proactive approach to solving problems.
• Familiarity with CRM systems and ticket management.

If you have a background in customer support and experience with returns or RMA procedures, we encourage you to apply! Apply now with your resume and cover letter detailing your relevant experience and why you'd be a great fit for this role to (see below)

Randstad Technologies is acting as an Employment Business in relation to this vacancy.