Customer Service Agent I

What you will do

Provide customer service, manage incoming enquiries and handle orders. Cover the process from receiving customer purchase order through to receipt of payment excluding the transport.

How you will do it

Sales order: Provide customer service from customer enquiry, handle orders against existing quote/contract/price list, through dispatch/invoice to payment information internally and to the customer.

• Register and maintain customer data and records

• Handle customer purchase orders and create sales orders (SO), handle invoicing, settle deviations by Credit/Debit note, issue compensation for claims

• Cooperate with sales representatives - communicate prices, specific agreements with customers, incoterms between the customer and JCI

• Act as customer's main speaking partner, identify customer needs, resolve conflicts, build and nurse customer relationship/intimacy

• Secure the best supply solution for the customers, negotiate improved delivery dates with different factories, divide deliveries to accommodate customer demands

• Coordinate shipping instructions from customer to Logistics Specialist

• Do the financial follow-up: debt collection, monitor overdue balances and provide information to finance about agreed settlement dates

Purchase order: Handle orders towards different factories

• Register new suppliers of goods & services

• Place purchase requisitions (PR) and send requests for PO creation or necessery adjustments

• Closely cooperate with different factories regarding availability of items, bookings, lead time, PO entries, order acknowledgements, packing lists, various documents etc.

• Hand over the packing lists to Logistics Specialist

• Maple - handle enquiries from AP team

Shipping: Closely cooperate with Logistic Specialist - provide all the transport related instructions such as packing list and other specific information needed for transport booking

Claims: Register warranty claims and act as customer's primary point of contact throughout the claim process

Other areas:

• Handle internal orders (provide services for other departments)

• Provide team backup at absences and high workload

What we look for

• High school degree or higher

• German and English language fluently

• PC skills - MS Office, intermediate level

• Knowledge of customs clearance procedures, logistics are advantage

• Customer oriented with focus to details

• Team player

• Previous experiences in customer services are advantage

Our Benefits

Besides working in an international environment, you will receive a regularly monthly bonus after your first six months, meal vouchers, a recreation allowance and retail discounts. Additionally, our flexible benefits program will allow you to customize benefits from a selection of 3500 products and service such as gym membership, medical cover, a multi-sports card plus many more.

Our onsite facilities at our Bratislava based office includes canteen, nursery and coffee machines located on every floor.

If you are relocating to Bratislava to join Johnson Controls, you will be eligible to receive a housing allowance to help you setup your new life in Slovakia.

The gross monthly salary for this position starts from 1250 EUR per month, plus a monthly bonus that starts after your first 6 months. Please note this is a minimum salary and our compensation packages are based on your professional experience and qualifications.

Our Culture

At Johnson Controls you'll have the opportunity to work on some of the most exciting projects in today's market. Our hardworking people empower us, and we believe in being part of a team that is open, collaborative, results-oriented, hardworking and above all fun.

We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work.