Customer Service Advisor- Natwest/Ulsterbank Belfast

Are youready to take your career to newheights?

• Start date: June 2025 (exact start dateTBC)
• Location: Natwest/Ulster Bank. BelfastCity Centre - office based training and grad bay (7weeks). Hybrid once training complete. Great public transportlinks!
• Salary: £12.60p/h, £26,208.00p/a
• Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and01:00
• TrainingDuration: 3 weeks training onsite, 4 weeks gradbayonsite
• ProbityRequirements: Credit, Criminal, Sanctions and Fraudcheck will be completed. Also must be able to evidence the last 2years employment history and the last 5 years addresshistory.

Description of theJob
Provide a proactive andreactive service to make sure that our customers meet all of theirfinancial arrangements in-line with their own financialgoals.

KeyResponsibilities
At firstpoint of contact, provide outstanding customer service and help theorganisation to achieve its goals

Educate customersin the different ways they can do their banking, supporting them inchoosing the right service options for their personalneeds

Accurately and compliantly completeprocesses and procedures, while providing the customer with aseamless and positive experience

Takethe correct actions to deliver good customer outcomes for anycustomer needs, regularly reviewing and taking mitigating actionswhen gaps are identified to ensure good customeroutcomes.

Join us as a Customer ServiceAdvisor

We'll look to you todeliver excellent service to our customers, keeping their needs andfinancial goals in mind at alltimes
• You'll be educating customers in the different ways theycan do their banking and supporting them in choosing the optionsthat work best for them
We're looking for adetail-orientated person to compliantly complete processes andprocedures, while providing each customer with a seamlessexperience

What you'lldo

In this role, you'llconduct financial reviews with customers and provide them withaccurate information, allowing them to make informed decisions onfinancial products and services. You'll hone your organisationalskills as you manage your diary and balance proactive conversationswith planned customer meetings.

Your duties willinclude:

Supporting the bank'sway of working to help as many customers aspossible
• Maintaining relationships with colleagues in yourdepartment to support customers and maintain an awareness of thewider aims of the business
Resolving complaintsand errors quickly and making sure that the relationship with thecustomer is fully restored Ensuring each customerinteraction leaves the customer satisfied that their needs havebeen met.

The skills you'llneed

To join us in thisrole, you'll have experience of working in a customer serviceenvironment and managing relationships with customers. You'll enjoyapplying your excellent organisational and time management skillsto meet performance measures and customerneeds.

We're also looking foryou todemonstrate:

Excellent communicationskills, both verbal and written A background of workingwithin a regulatory environment Good technology skillswith the ability to use MicrosoftOffice
• A customer focusedattitude

What you get from us-

• Perks at Work - Savings Discounts /Free Online Classes
• - Savings Discounts /Podcast / Wellbeing Recourses / Webinars / Access to; GP's, MentalHealth Support, Financial Advice, LegalAdvice
• Critical Illness - up to£10,000
• Cycle to WorkScheme
• Eyecare supportvoucher
• Holiday PurchaseScheme
• Length of ServiceAwards
• WorkplacePension
• Monthly Inspire Awards - For the best of thebest
• Refer-A-Friend earns up to £1,200 foryou
• Monthly WellbeingWebinars
• Dedicated Employee ExperienceProgress - Here to support TPjourney