Customer Service Advisor

Customer Service Advisor Temporary Role Immediate Start

I am working with a client who is seeking a candidate who is immediately available to join them as a Customer Service Advisor, based in Leeds.
About the Role

Handle high volumes of calls, liaising with clients, subcontractors, suppliers, and supervisors.

Schedule appointments to meet Service Level Agreements.

Communicate with residents via phone and email.

Schedule operatives and subcontractors, manage complex repairs, and ensure customer confidence.

About You:

• Background in Social Housing and Repair & Maintenance.
• Experience in scheduling/planning Disrepairs, Voids, or complex work.
• Strong communication skills with operatives, subcontractors, and residents.
• Basic building maintenance knowledge.
• Ability to prioritise and manage works-in-progress.
• Excellent written English, computer, and project management skills.
• Passionate about service delivery and customer satisfaction.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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