Customer Service Advisor

Customer Service Advisor

Your new company
Join a well-known and respected company based in Ellesmere Port that manufactures, markets and sells their products globally.
Your new role
Join a small team focused on delivering exceptional customer service. You will be responsible for making sure that orders are processed, customer queries are answered and be the first point of contact for contractors.

Receive & process orders

Liaise with customers with the aim of achieving operational excellence and full customer satisfaction

Problem-solving customer issues relating to deliveries & product supply

Updating customer & haulier on order/delivery status

Proactively contacting customers to enquire about order requirements

Effectively handling customer queries

Basic reporting

Reception duties as and when required

What you'll need to succeed
Customer service or sales administration experience, preferably with a manufacturing, construction or engineering background. Please note this role is office-based and will require the successful candidate to be on-call.
The shift pattern is as follows:
Week 1 & 2: 9am-5pm
Week 3: 7am-3pm
Week 4: 10.30-5pm (on call until 9pm and Saturday and Sunday)
What you'll get in return

Healthcare Support

Personal Development

Competitive Salary

25 days of holiday per annum plus the eight UK bank holidays.

Pension Scheme

Life Assurance

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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