Customer Service Advisor

Customer Service Advisor / Housing - Letting Association - Warrington

Your New Company

Become a part of a dynamic and progressive company that places a high value on customer satisfaction and employee growth. This organisation is known for its unwavering commitment to excellence and delivering superior services to its clients. You'll be joining a team that promotes a collaborative and inclusive culture, ensuring a positive and engaging work environment. The company is based in Birchwood, Warrington and deals with Housing Association and Letting across the North West/
Your new role

• As a Customer Service Administrator, you will be the first point of contact for customers, handling enquiries and providing exceptional service.
• Your responsibilities will include managing tenant accounts, processing maintenance queries, and resolving any issues that arise.
• You will also be responsible for maintaining accurate records and ensuring that all customer interactions are logged and followed up appropriately.
• This role requires a proactive approach to problem-solving and a keen eye for detail.
• Any other reasonable task requested by the directors would also be included.

What you'll need to succeed

• To be successful in this role, you should have previous experience in a customer service or administrative position.
• Excellent communication skills, both written and verbal, are essential.
• You should be highly organised, with the ability to manage multiple tasks simultaneously.
• A positive attitude and a strong commitment to providing outstanding customer service will set you apart.
• You must be comfortable working within a small team and confident to engage with office and external staff to build strong relationships.
• This role requires a lot of data entry tasks; therefore, you should have good attention to detail and be able to work in a fast-paced environment, including additional IT skills (including Microsoft, such as Word and Excel).
• It is imperative that you have excellent attention to detail and organisational skills.

What you'll get in return

• Based in Warrington, temporarily with an opportunity for full-time employment after a short probationary period, Monday-Friday, 09:00-17:00.
• Competitive salary between £25,000-£25,500 depending on experience.
• Training and progression opportunities.
• You will have the opportunity to work in a supportive and friendly environment where your contributions are valued.
• Free on-site parking
• Company pension scheme

What to do now

If you are interested in this position, please apply now and send an updated CV to for consideration. #