Customer Service Advisor

Customer Service Advisor

Our client is looking for an enthusiastic and motivated Customer Service Advisor to join their Service delivery team in Birmingham. You will be part of a growing and ambitious team with responsibility for making sure that both their drivers and customers are happy.

About Our Client

Our client's goal is simple: to make vehicle movement easy. They are on their way to creating the leading end-to-end movement solution in the UK for their customers (such as Hertz and The AA), delivered by their network of 600+ drivers and transport agents across the UK.

Since going live in April 2018, they have acquired over 80 clients, many of whom can claim to be amongst the largest players in the UK automotive industry. They are already one of the largest competitors in their space but have ambitions to grow much further and they are crazy about sustainability. To date they have saved fleets over 3,000,000 tonnes of CO2.

They are seeing their hard work paying off as they have won seven awards, including Best Fleet Software three years in a row, a highly commended well-being award, two innovation awards, and one outstanding product of the year award.

Key Responsibilities:

Answering inbound phone calls from their driver network and ensuring that their drivers feel supported by:

• Helping to answer their queries and providing any support required.
• Solving their problems as quickly and efficiently as possible.
• Using their online system and technology to identify when you need to make outbound calls to drivers, and then guiding drivers so they deliver the vehicle to the customer's instructions and timings.

Building and maintaining positive relationships with their customers by:

• Calling them proactively before any issue becomes a real problem and agreeing potential solutions.
• Making sure that their email requests are actioned quickly and accurately.

What Are They Looking For?

Essential:

• Enthusiasm and passion for customer service
• Enjoys problem-solving
• Experience handling a high volume of calls
• Able to work well under pressure and multi-task
• Enjoys relationship building and communicating with customers and suppliers over the phone
• A desire to take responsibility rather than wanting to stay 'under the radar'
• Resilience
• Willingness to learn and take on new challenges

Desirable:

• Geographical knowledge
• Vehicle knowledge
• Ambition to progress in a rapidly growing business

What's in it for you?

Grow with them:

You will be part of a growing and ambitious company! They want you to be happy and enjoy coming to work where you are surrounded by a supportive team.

In the heart of Birmingham:

They are based in Birmingham city centre at Somerset House, which is only a 5-minute walk from Grand Central train station. In summer you can enjoy the rooftop terrace and views of the city!

Socials and more!

Social events and activities are held in the building once a month. They have quarterly company socials which in the past have been rooftop quiz nights, mini golf and a meal at Fazenda.

Fitness and wellbeing:

Your wellbeing and health matter to them. In the building there is a gym and showers that you can use before, during or after work. If you like golf, you can enjoy practicing on the golf simulator too.

Time to relax:

Well-deserved time off - you will get 25 days off a year plus bank holidays. You will also get an additional day with every completed year of service, up to a maximum of 30 days per annum.

Join Our Client

If you want to be part of a forward-thinking, sustainable company and you embrace positivity, they would love to hear from you!