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Customer Service Advisor
Posted 11 days 11 hours ago by Connells Group HQ
Permanent
Not Specified
Customer Service Jobs
Bedfordshire, Dunstable, United Kingdom, LU5 4
Job Description
We're seeking Customer Service Advisors to join our busy and established team based in our vibrant contact centre in Dunstable.This is an excellent opportunity for a motivated and driven individual to kick start their career with Connells Group with the potential to earn an OTE of £25,000 - £28,000.You will serve as the primary point of contact for customers, assist with their inquiries, provide support, and ensure their overall satisfaction. You will utilise your communication skills, empathy, and problem-solving abilities to address customer needs promptly and effectively. This position requires a proactive approach to customer service, attention to detail, and the ability to thrive in a fast-paced environment.What you'll do:
- Act as 'front-line' communication for customers by booking appointments for our estate agency branches
- Interact with customers and branches over the phone, to address their inquiries, book appropriate appointments and recommend our services
- Demonstrate professionalism, empathy, and patience in all customer interactions, always ensuring a positive customer experience whilst adhering to company policies, procedures, and guidelines.
- Generous incentives and team nights out
- Quarterly awards and paid trips for top achievers
- Employee discounts and wellness programme
- Industry leading training and development
- Clear career progression opportunities
- 24/7 AIG Smart Health (including virtual GP) coverage for you and your family
- Free On-Site Parking
- Uncapped commission
- A realistic OTE: £25,000 - £28,000
- Excellent verbal and written communication skills
- Strong interpersonal skills and ability to work well in a team
- Basic computer proficiency and familiarity with office software applications
- Customer-focused mindset with a genuine desire to assist others
- Able to work in a fast paced environment
- Self-motivated, confident, and approachable
- Willingness to learn and adapt to new processes and technologies.
- Previous experience in customer service or related field
Connells Group HQ
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