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Customer Service Advisor
Posted 15 days 19 hours ago by The Portfolio Group
£22,000 - £23,000 Annual
Permanent
Not Specified
Customer Service Jobs
Lancashire, Manchester, United Kingdom, M21 0
Job Description
Are you a master at juggling schedules and ensuring smooth operations?
We're seeking a talented Diary Planner to support a team of Consultants. Your role will be crucial in coordinating appointments, optimizing travel routes, and maximizing productivity across the board.
Day to Day
- Confirmed scheduling of consultants' diaries four weeks ahead, aligning with targets set by the Regional Manager.
- Prioritize critical health & safety visits and ensure efficient backfilling to optimize productivity.
- Utilize geographical planning to minimize travel time for consultants.
- Confirm all appointments by close of business every Wednesday for the week ahead.
- Collaborate with the Team Leader to review schedules and provide feedback on high-mileage appointments.
- Proactively backfill canceled appointments and reschedule them for the next available date.
- Coordinate consultant availability, holidays, training, and birthdays to prevent scheduling conflicts.
- Act as a liaison between consultants and management, escalating any scheduling issues as needed.
YOU?
- Strong negotiation skills to coordinate appointments effectively.
- Ability to multitask and prioritize tasks efficiently.
- Proficient in problem-solving to address scheduling conflicts.
- Excellent customer service skills to interact with clients professionally.
- Geographical awareness to optimize travel routes.
- Ability to maintain and build internal relationships with team members.
If you're ready to take on a dynamic role where every day brings new challenges and opportunities, apply now to become our next Diary Planner!
P967763CCR1
INDMANJ
The Portfolio Group
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