Customer service administrator

Service desk experience / organised / strong customer service skills

Your new company

An opportunity to work for an established, independent organisation with over 30 years' experience in their specialist industry.

Your new role

This position requires a dynamic and proactive person with a can-do attitude to assist the Service Manager in overseeing administration assistance and support to all customers, engineering staff and all others within the business to ensure that the levels of customer "aftercare" are achieved to the required company standards.
Providing coverage for helpdesk
Tracking engineer attendance to meet SLA'S
Scheduling engineers efficiently and effectively
Ensure calls are returned and handled promptly
Ensure established procedures are followed

What you'll need to succeed

Experience in a similar role
Organisational skills
Ability to work on your own and without supervision
Flexible and adaptable with a can - do attitude
Knowledge of CRM systems
Ability to work to deadlines
A sharp eye for detail
Excellent written and verbal communication
Strong IT skills

What you'll get in return

A supportive team
Career Progression
A yearly bonus
Training and upskilling
Free parking
Birthday day off coming

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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