Customer Service Administrator

Company description:

ClearCourse

Job description:

Do you enjoy speaking on the phone to customers and have great communication skills? Are you an efficient and motivated individual with prior office admin/customer service experience? If yes, then you may have found the best way to earn an income whilst enjoying what you do.

We are a specialist supplier of membership software and services to a wide range of clients predominantly in the Not-for-profit sector. We specialize in systems for Trade Unions, Professional Institutions, Sporting Bodies, and Charities ranging from 1,000 to 1.5 million members. We are part of a bigger company ClearCourse, which has offices all around the UK and globally. This role will consist of but not be limited to the following duties:

• Dealing with members enquiries and requests
• Handling inbound calls, responding to emails, processing payments and updating member records
• Assisting with incoming post and despatch of member correspondence
• Assisting with a telephone campaign, relating to members renewals
• 25+ calls per hour - creating a personable and engaging experience
• Leaving voicemails for anyone who have not answered
• Updating held contact numbers, addresses, email details and noting of any invalid number (escalating to supervisor)
• Training in our brand new Birmingham office
• Hybrid 3 days per week in office

The ideal person for this role will be:

• Highly detail orientated
• Personable and comfortable over the phone
• Excellent communication skills
• Previous experience using Excel

If this sounds like the flexible, short term role you have been looking for we would love to receive your application.