Customer Service Administrator

Due to an internal promotion, I am working on a great opportunity to join this international family run brand, in their busy customer service team.

Although the role is titled customer service, the duties are not particularly customer facing and are much more administrative focused, so good admin skills and numeracy are important, as is strong Excel knowledge.

Although the team is small, they are close knit and supportive, the management is team and development focused and very friendly.

Duties will include;

• To process customer orders, input into order entry systems and to organise the appropriate logistics to ensure deliveries are on time and in the correct locations.
• To ensure all customer orders are invoiced through the appropriate systems.
• Generate daily order capture reports.
• Generate month end open order reports.
• Raise credit notes.
• Work closely with the supply team.
• To liaise directly with customers, hauliers and other third parties.
• Assist with European customers orders, queries and hauliers.
• Create and document standard operating procedures for all tasks.
• Work as part of the team covering other functions as and when required.
• Assist head of operations and customer service manager with project work as required.

Based at their small offices in Duxford (driving licence essential due to location)

Monday to Friday 8am - 4pm

Hybrid working Tuesday and Thursday in the office the remaining days can be worked from home.

Salary £30-35K

Training provided but an interest in the drinks industry or previous experience would be an advantage

Excellent benefits and product discounts available