Customer Service - Technical Product

We are currently recruiting for our market leading client based in Uxbridge. They are looking for a Technical Support Administrator to join their team. This is a role that requires dynamic, problem solvers to run through their client support holding high customer service satisfaction at the highest regard.Key Responsibilities:

• Manage phone calls and correspondence from customers
• Delivering step by step technical support
• Support updating records, Trackers and databases
• Create service reports based on support given over the telephone
• Work closely with multi functional departments to organise maintenance and scheduled works

Key Skills Required:

• Attention to detail essential
• The ability to take ownership of tasks and work on their own initiative within a busy team
• Great communication and interpersonal abilities
• Good organisational skills