Customer & User Experience (CX/UX) Manager

Are you an experienced and dynamic Customer & User Experience (CX/UX) Manager? Do you have strong knowledge of design principles and user-centred design methodologies? Do you have experience in translating customer data into actionable insight and driving customer experience initiatives?

TPP are recruiting a Customer & User Experience (CX/UX) Manager on behalf of our client, a well-established membership organisation. This opportunity is a 12 month contract. They offer hybrid working. 1-2 days in the office the rest of the time from home.


The Role:

As the CX/UX Manager, you'll play a crucial role in embedding customer experience across the organisation, ensuring a holistic and consistent view of customers. You'll also be responsible for user experience strategy and design, customer insights, and journey mapping as well as continuous improvement and innovation in customer experience.


Main responsibilities:

• Develop and execute forward-thinking user experience strategies.
• Collaborate with cross-functional teams to create market-leading designs and user interfaces.
• Conduct research and testing to understand user needs and improve solutions.
• Provide insights to inform strategic and operational decision-making.
• Map out customer journeys and interactions, both online and offline.
• Identify and address customer pain points to enhance overall experience.
• Work with various teams to implement new technologies and improve productivity.

Requirements:

• Strong knowledge of digital best practices and design principles.
• Experience in driving customer experience change and leading UX teams.
• Excellent communication and relationship management skills.
• Ability to translate customer data into actionable insights.
• Proficiency in design and prototyping tools like Sketch, Figma, or Adobe XD.
• Effective decision-making based on data analysis.
• Innovative problem-solving and creative thinking.
• Strong organisational and time management abilities.
• Ability to build solid working relationships across the business.

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.