CS EUV Quality Expertise Manager

Bedrijfsomschrijving

ASML is a Dutch high-tech company and a key supplier of chip-making machines like steppers and scanners. Based in Veldhoven, it handles R&D, assembly, and supports clients with 60 service centers across 14 countries. Founded as a joint venture of ASML International and Philips, ASML serves global clients, mostly in Asia (66% of 2011 revenue), the U.S. (25%), and Europe (9%). Its largest customer accounted for 25% of revenue. Zeiss, its main supplier of lenses, represents nearly 30% of ASML's procurement costs. The two maintain a strategic alliance requiring a three-year notice for termination. ASML heavily invests in R&D.

Introduction

The ASML Customer Support sector is responsible for the maintenance, upgrades and relocation of ASML systems at customer locations and for supporting the use of these systems in our customer's production processes. ASML continuously needs to investigate how to accelerate the ramp of new EUV technologies into our customers High Volume Manufacturing (HVM) chip production. To provide our customers the best Return On Investment (ROI), CS needs to have a high performing operational team in place. Therefore, the CS EUV Service Operations department is contributing to prepare a smooth introduction of ASML's newest EUV technology at customer sites.

Are you motivated to be part of a new team defining, preparing and managing service operations for the future? Are you ready to work in a complex cross-sector environment with stakeholders in various CS and D&E departments, program management and major suppliers? If so, you might very well be the right person we are looking for!

Role and responsibilities

Our customers are more and more driving for quality improvements to prevent reliability interrupts and the CS EUV department has three focus areas to drive system availability and service cost reductions:

• Customer Quality

• Own and drive solutions timely for quality incidents (CQN, DoA, NMQ, Quality Escalations)

• Participate in intake related to Customer Quality Notifications (CQN), Dead on Arrival / Infancy (DoA/DoI), New Machine Quality (NMQ) and quality excursions for the top X / high impact issues

• Supporting/facilitating the Root Cause Analysis (RCA) and follow up for technical issues via the CS segment

• Cycle Time improvements (validation in the field, intake/handshake with the central teams, parts return shipment and root cause analysis)

• Prepare ASML external and internal presentations for local teams and key customers when required. Communication to the customer/Customer Team

• Structural Solutions / Prevention

• Own and ensure timely delivery and implementation of effective Corrective and Preventive Actions (CAPA management)

• Connect to suppliers (Top X) to drive the QLTCS capability together with Strategic Sourcing and Procurement (SS&P)

• Improvement roadmap: co-develop quality strategies with the BL and sectors (D&E, SS&P, Manufacturing and CS)

• New Product Introduction

• Be the Voice of Quality during Key Decision (KD) within Product Generation Process (PGP) and give guidance to the Project Leads to drive prevention.

The above role is a new role with the CS EUV Quality department. To improve the central engagement ensuring local site requirements are being met, the Quality Expertise manager will need to support the above deliverables in close collaboration with various other leaders and engineers from various sectors (Business Line, D&E, SS&P, Manufacturing). Not all roles and responsibilities leading to currently known deliverables and activities have been detailed out, requiring a flexible attitude and have shape & drive behavior to drive quality improvements.,

Education and experience

• Bachelor's degree
• Minimum 5 years of experience preferably in a quality and customer support environment both comparable to ASML: clear affinity with and ambition on improving quality and service operations
• Relevant working experience in an operational environment
• Knowledge of ASML is considered to be a large advantage

Personal skills

Working at the cutting edge of technology, ASML employees will always have new challenges and new problems to solve. Working together in a team is the only way to accomplish that. As a CS EUV Quality Expertise Manager you will not work in a silo based organization. Instead, you will be part of a creative and dynamic work environment while collaborating with supportive colleagues. There is always space for creative and unique points of view. You will have the flexibility and trust to choose how best to tackle tasks and solve problems. To thrive in this job, you will need the following skills:

• Mindset
  • Collaborative team player and works well under pressure, high speed of change and uncertainty
  • Continuous improvement mindset
  • Strong analytical skills with pragmatic attitude
  • Aware of cross-cultural differences and organization sensitivity

• Personal characteristics
  • Pro-active attitude with a "get things done" mentality
  • Attentive to detail and produces work that meets high quality standards
  • Interpersonal abilities: Can relate well to sub-ordinates and colleagues
  • Team player

• Communicational skills
  • Excellent communicator, being able to influence without hierarchical power, and creative in managing a diverse range of stakeholders
  • Skilled in developing concise messaging for effective communication
  • Advanced English skills

• Work environment
  • Flexible in work environments and able to operate in the context of different cultures
  • Willing to travel (max 15%)

Context of the position

The CS EUV Quality Expertise Manager will be working in the CS EUV Service Operations department and reporting to the Head of CS EUV Quality Dave Zwarts.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.