CRM Administrator

CRM Administrator

We Are Seeking a CRM Administrator to take ownership of a CRM system and support data-driven decision-making in a leading fostering charity.

Position: CRM Administrator
Salary: £30,444 - £34,104 per annum (£37,555 - £42,630 FTE, plus London weighting if eligible)
Location: Remote or based in London, Belfast, Cardiff, or Glasgow (occasional travel to London required)
Hours: 28 hours per week (0.8 FTE)
Closing Date: 23rd February 2025

About the Role

As CRM Administrator you will lead the management, development, and optimisation of the Microsoft Dynamics system. This role is crucial in ensuring the CRM supports the charity's strategic goals, improves reporting capabilities, and enhances engagement with members and service users.

Key responsibilities include:

• Acting as product owner for the CRM system, providing guidance and first-line support.
• Managing system access, security, and compliance with data protection regulations.
• Delivering training and support to staff, ensuring effective CRM use.
• Developing and implementing a roadmap for system improvements based on business needs.
• Managing relationships with external CRM and IT providers to ensure quality service delivery.
• Creating and refining reports and dashboards to drive data-informed decision-making.
• Supporting integration between CRM and other organisational systems.
• Promoting data integrity and best practices, identifying opportunities for system enhancements.

This is an exciting opportunity to shape the way data is used and technology to support foster carers and the children they care for.

About You

We are looking for a proactive and detail-oriented CRM professional with strong problem-solving skills.

Essential skills and experience include:

• At least two years of CRM management experience (preferably with Microsoft Dynamics).
• Ability to administer and configure a CRM system, including custom objects, workflows, and permissions.
• Experience supporting membership or sales teams, implementing their CRM requirements.
• Strong reporting and data analysis skills, with experience creating dashboards and automating business processes.
• Excellent communication skills, with the ability to work with both technical and non-technical stakeholders.
• A collaborative and solutions-focused mind-set.

Desirable:

• Experience working in a membership or charitable organisation.
• Familiarity with NetSuite accounting software.
• Personal or lived experience of foster care.

About the Organisation

You will be working for the UK's leading fostering charity, to ensure that every child in foster care can thrive. The charity provides training, support, and resources to foster carers, influences policy, and campaigns for positive change.

They are committed to diversity, equity, and inclusion, ensuring all team members feel valued and empowered. If you want to be part of a charity that makes a real difference, we'd love to hear from you!

Other roles you may have experience of could include; Systems Admin, Microsoft Dynamics Administrator, Senior Dynamics Administrator, CRM Systems Administrator, CRM Manager, CRM Trainee Administrator, IT Systems Administrator, Microsoft Dynamics 365 Administrator, Dynamics 365 Admin, CRM Database Administrator, D365 Admin. Etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.