Critical Incident Manager (IT)

IT Critical Situation Manager/Incident Manager

18 month PAYE contract

Fully remote available/or Hybrid (Reading/London)

Working for one of the largest tech companies in the world this role will require someone to be able to handle critical situations covering multiple technologies, ensuring customer needs are met by managing resources and communication effectively.

You will be work ing with a global team providing 24x7 coverage to clients globally, including weekends and public holidays. As such the working pattern is as follows: Working Hours: Tuesday to Saturday, 08:30 - 17:00.

The role can be fully remote (UK BASED CANDIDATES ONLY), or for those who prefer to be in the office this role can be hybrid.

Responsibilities:

• Manage escalations for high-priority customers.
• Provide timely, reliable responses to complex customer issues.
• Mentor teams on the CritSit process.
• Drive resolution by interfacing with various departments and internal groups.

Requirements:

• Strong written and verbal communication skills.
• 3-5 years of customer-oriented experience.
• Ability to work weekends and public holidays.
• Passion for enhancing customer experiences.
• Excellent negotiation and problem-solving skills.
• Exceptional organizational skills.
• Ability to influence and lead actions across the organization.
• Broad knowledge of all Microsoft technologies in the 365 tech stack.

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.