Credit Controller

Job Title: Credit Controller
Location: London/remote
Start Date: November 2024
Job Type: Contract

My client based in London is looking for a credit controller with the main task is connecting with clients to chase payments (sending 40/50 template emails a day plus navigating eventual responses); this is to support the wider permanent team at a moment of particularly large volume of enquiries.

Key responsibilities

• Key responsibility is driving cash collection and a reduction in our DSO/debtor position.
• Identify, track, manage, and investigate delinquent customer accounts
• Work closely with customers to negotiate payment arrangements
• Cultivate working relationships with customers, guiding them through the repayment process
• Follow up with customers to ensure payments are made in a timely manner
• Use SSG/Workday to monitor and update outstanding accounts
• Keep records of all customer communications to build individual debtor cases
• Responsible for driving dispute performance and prevention
• Support creation and production of account receivable management reports (eg aged debtors, credit and collections)
• Responsible for maintaining Customer credit checking and review processes
• Ad Hoc duties and the ability to be flexible
• Engage with/Support the offshore AR team in:

Skills and Experience

• Strong written and verbal communication skills, including active listening for alerting customers of non-payment, determining reasons for non-payment and explaining payment options in simple terms
• Diplomacy for discussing sensitive matters tactfully
• Negotiation skills for convincing customers to meet their financial commitments
• Conflict resolution for calming hostile non-paying customers
• Bookkeeping and numeracy for determining outstanding payments and appropriate payment instalments
• Ability to work autonomously and collaboratively in a fast-paced environment.
• Sound knowledge of financial regulations and practices.
• Significant experience within an Accounts Receivable role/Proven experience and understanding of AR (allocating cash and chasing)
• Exceptional attention to detail, with the ability to handle large volumes of data accurately and efficiently
• Methodical approach to day to day, monthly and annual tasks and an eye for detail
• Apply understanding of assigned accounting processes to identify gaps and propose continuous improvement measures
• Proactively seeks feedback from fellow team members and other internal and external customers, and uses this to inform future delivery of

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.

Disclaimer
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.

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