Conversation Designer

Harvey Nash have partnered with one of our longstanding clients and they are looking for a day rate contract Conversation Designer to join them!

This is an Inside IR35 role - day rate circa - £500 - £500. Initial contract length is 3 months however strong possibility for extension. Mainly remote, little travel to West Yorks.

As a Conversation Designer, you'll create and optimise conversational flows for chatbots and AI-driven customer interactions. Your designs will directly impact customer experiences, ensuring seamless and engaging interactions.

Key Responsibilities:

• Design conversational experiences that are intuitive and customer-centric across platforms (chatbots, voice assistants, etc.).
• Collaborate with UX designers, developers, data scientists etc.
• Analyse and optimise existing conversational flows to improve customer interactions.
• Incorporate feedback from user testing to continuously improve designs.
• Stay up to date with trends in conversational AI, NLP, and voice technologies.
• Develop best practices for conversation design.

About You:

• Proven experience in conversation design, chatbot design, or related fields.
• Strong understanding of natural language processing (NLP) and AI-driven interactions.
• Proficient in design tools like Figma.
• Familiarity with conversational AI platforms such as Microsoft Bot Framework, Copilot, or similar.
• Strong communication skills and ability to collaborate with cross-functional teams.
• Analytical mindset with the ability to interpret data to improve designs.
• Experience with Dynamics 365 is desirable - but not a necessity.