Continuous Learning & Members Support Analyst (12 month FTC)

ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.

We're looking for a motivated and detail-focused Continuous Learning & Member Support Analyst to join our Continuous Learning Solutions (CLS) team on a 12-month fixed-term contract to cover a secondment.

While this is primarily an operational role, reporting to the Continuous Learning Solutions Lead, it offers a great opportunity to build hands-on experience in digital learning. You'll support a global catalogue of content - from course builds and updates to translation workflows and LMS enhancements.

Whether you've worked with Articulate Rise, Storyline, or supported content management in an LMS, this role offers variety, ownership, and the chance to be part of a collaborative, fast-paced team.

The Job

You'll play a key role in delivering and maintaining our digital learning products by:

Updating text and graphics across our learning portfolio
Building and editing e-learning using Articulate Rise (essential)
Creating storyboards and collating source materials
Testing SCORM packages and checking LMS functionality
Collaborating with SMEs and supporting the CLS Administrator with course builds

You'll also support international rollout by:

Managing translation workflows (AI and vendor-led)
Preparing content and materials for localisation

On the LMS and content side, you'll:

Create and update courses, assessments, and certificates
Manage SCORM versions and carry out quality testing across devices
Support updates to websites and marketing materials

In operational support, you'll help:

Maintain documentation and keep intranet resources up to date
Monitor ticket workflows and sales agreements
Assist with course reporting and troubleshooting content issues
Support LMS enhancements and test new functionality

The Person

Experience using Articulate Rise (essential); Storyline or similar is a plus
Familiarity with at least one LMS platform
Strong attention to detail and organisational skills
Clear communication and a proactive, can-do attitude
Willingness to learn and problem-solve
Knowledge of SCORM, Excel, or basic image editing
QA testing experience across browsers and devices
An interest in instructional design or digital learning

This role is ideal for someone looking to take the next step in their L&D or e-learning career - someone who enjoys variety, takes ownership, and is confident switching between creative, technical, and operational tasks.

If that sounds like you, we'd love to hear from you. Please submit your CV along with a supporting statement outlining how your career experience and skills align with the requirements of the role.

We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees.

We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.

For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here