Content Manager

Content Manager
Permanent
Hybrid - 3 Days a week onsite in Central London

At GlobalLogic we are currently recruiting for an experienced Content Creator to join one of our client projects, where you will be working with a successful team within a well known technology company.

The Content Manager role is focused on quality content production and publishing, and requires someone with strong experience in content management tools and processes, rather than content creation. We are looking for someone with very strong experience Adobe experience manager, sitecore and Acquia.

The Content team is responsible for publishing creative assets, experiences, and critical digital content to websites and other platforms across the globe. The Content Manager works closely with both the Content Management organization and external teams. This includes ownership of the content management and publishing operations in support of product launches and other digital marketing programs, including setting up and managing page structure and content in a CMS (content management system).

Key Responsibilities:

Receive daily and weekly programming instructions from business DRIs. Instructions are received via internal tools like Radar, Pitch, AirTable, Slack and Quip.

Coordination with stakeholders on promotional plans to ensure smooth execution

of launch - such as de-conflicting global and local programming schedules

Having an overview of the many concurrent campaigns and projects, you will need the ability to provide timely support in deploying updates, while foreseeing and managing its impact on planned future initiatives

Complete publishing preview and build requests via standard weekly store turn and daily mini refresh process

Perform content QA to maintain the high standards of Apple quality on digital platforms

Identify, flag and review issues to be addressed by internal stakeholders, tracking required corrections to completion

Raise support and engineering tickets for errors that cannot be resolved directly

Contribute innovative ideas and feedback regarding processes, workflows, and tools

Support creation of documentations of processes, workflows and tools

Reporting on total workload, issues and trends

Qualifications & Requirements:

A minimum of 5 years experience with localization and managing content for a global audience, using a CMS

Experience with investigating, diagnosis and troubleshooting issues

Recording of troubleshooting and diagnosing CMS issues, and communicating those issues to both technical and non-technical personnel

Deep knowledge of how content management and other related system processes work

Ability to understand complicated processes and communicate technical terms in easy-to-understand ways for stakeholders

Excellent communication skills, collaborative, and a demonstrated ability to work with others in an unpredictable environment, across various geos and cultures

Proven ability to manage ambiguity effectively

Experience creating/managing internal tools a plus

High degree of ownership and accountability

Highly detail-oriented, organized, and patient

Ability to balance multiple project or assignments

Demonstrated success in business process improvement and re-engineering

Beneficial skills and experience:

Knowledge of HTML, XML, JSON, and other data driven technical languages

Experience working with a git client application (Tower, SourceTree, etc.)

Experience working across timezone across multiple global and cross-functional stakeholders

Demonstrated success in business process improvement and re-engineering

Fluency in reading and speaking languages other than English