Consultancy and Training Officer

Role description, January 2025

Reports to: Senior Consultancy and Training Officer

Direct reports: None

Location: 27 Swinton St, King s Cross, London, WC1X 9NW, minimum of one day a week in the office

Status, hours: Fixed Term Secondment for 12 months

Salary: Grade D, salary in the range of £31,437 - £34,659 (includes 11% London Weighting), increases by 2.6% post April 2025, plus benefits.

Role Summary

The Training & Consultancy Officer will work closely with the Senior Consultancy and Training officer and Head of Consultancy and training to deliver significant elements of activity. The post holder will be responsible for the administrative duties in the team which include responding to prospects, creating booking forms, invoicing and liaising with our team of associates.

Key Tasks and Responsibilities

Administration

• Supporting with the Training & Consultancy inbox, acting as the point of contact for enquires

• Liaising with potential clients and helping them to select the most relevant training

• Diary management liaising with associates to get availability for clients and securing dates in diaries

• Creating and managing booking forms

• Keeping the booking trackers up to date with bookings and payments

• Managing invoice request forms

• Ensuring income is recorded on trackers and post sheet and is imported to ThankQ

Lead generation and marketing

• Creating monthly marketing emails in email management system to send out to prospects and clients

• Working with the communications team to ensure promotion of Consultancy & Training services

• Ensuring that any new courses/associates etc are updated on website

• Supporting with adding relevant connections on LinkedIn

Relationship management

• Responsible for stewardship of clients pre and post training. Ensuring:

• Clients have relevant zoom links and pre training information

• Seek feedback immediately post training

• Seek feedback at key points after training for our monitoring purposes

• Keep clients up to date with other relevant training and any new training initiatives

Supporting on tenders and analysis

• Supporting the team with tenders by:

• Collating required information from colleagues across the organisation as directed

• Proof reading and fact checking

• Research to gather relevant information for tenders as required

• Supporting with analysis of feedback gathered and producing regular reports

• Collating information from workshops and supporting the consultancy and training manager with analysis

Cross-organisational Role

• Work closely with colleagues across the charity to support their work and to act as one team .

• Work particularly closely with colleagues in the Communications team, optimising opportunities for joint working, especially to champion workplace offer.

• Contribute actively and positively to charity-wide strategies.

Other Duties

• Continually develop your knowledge of alcohol harm and solutions to it.

• Act as a positive ambassador for Alcohol Change UK at all times.

• Know, embrace and actively uphold the values of Alcohol Change UK at all times.

• Work flexible hours as necessary to meet the needs of the charity, time off in lieu (TOIL) will be earnt for any work required outside of normal working hours.