Community Manager for a neighbourhood co-working space

Full-time, Permanent position as Community Manager for Market Workspace in our lively mixed-use building in the heart of Peckham.

About Us

For over five years, Market Workspace has been home to a thriving community of freelancers, small businesses, and independent professionals. Our beautiful, thoughtfully designed co-working space offers flexible, ready-to-use desks and a supportive, welcoming atmosphere.

Located in Cornerhouse, directly opposite Peckham Rye Station, we're more than just a workspace - our mission is to foster a unique environment where our members can thrive both professionally and personally.

We're looking for a Community Manager to be the heartbeat of our workspace, ensuring our members have an outstanding experience every day. If you're warm, professional, proactive, and thrive on delivering top-notch customer service, we'd love to hear from you.

The Role

As Community Manager, you'll be the go-to person for our members, from welcoming new starters to keeping the space running smoothly. This is a hands-on, dynamic role where you'll take pride in every aspect of member experience, ensuring Market Workspace continues to be a place where people love to work.

Key Responsibilities:

• Be the face of Market: First point of contact for members and visitors, ensuring a warm, friendly welcome.
• Maintain excellence: Ensure the space looks impeccable and operates seamlessly each day.
• Support our members: Handle day-to-day requests so they can focus on their businesses.
• Lead sales efforts: Keep sales platforms updated, manage leads via our CRM, and give tours to prospective members.
• Member onboarding: Induct new members and ensure they feel at home from day one.
• Events management: Plan, promote, and host regular workspace community events (some evening work required).
• Foster connections: Create networking opportunities and facilitate introductions among members.
• Manage payments: Own the debt management process with diligence and professionalism.
• Collaborate: Work with management and external partners (e.g., Google Ads managers) to enhance member satisfaction and grow the business.

About You

We're looking for someone with a passion for creating thriving communities and exceptional customer experiences. You'll bring;

• Co-working or flexible office experience - You understand the industry and its unique demands.
• CRM expertise - Experience managing leads and sales through CRM systems.
• A warm, approachable personality - Always ready to assist with a smile.
• Customer-centric mindset - A genuine interest in supporting the careers and businesses of our members.
• Reliability and punctuality - Dependable and always on time.
• Proactive approach - A self-starter who takes pride in exceeding expectations.
• Flexibility and adaptability - Willing to roll up your sleeves and tackle any task.
• Excellent communication skills - Strong verbal and written English proficiency.

Why Join Us?

• Work in a beautiful, active environment within Peckham's creative community.
• Enjoy a role where no two days are the same, with the freedom to make a real impact.
• Be part of a small, supportive team that values your contributions and celebrates success together.