Communications Specialist

Job Title: Infrastructure Engineer Job Description

Design and deliver enterprise-grade voice solutions to improve business efficiency and profitability. Develop and automate communication services to enhance productivity. Provide support for Front Office communication systems, including IP phones, Dealerboards, recorded mobile, and voice recording. Act as the primary contact for all communications-related compliance work, ensuring regulated user communications are correctly captured, archived, and sent to the compliance monitoring platform. Ensure start-of-day voice checks are completed or automated to verify the functionality of all communication systems. Support the life cycle of operating systems, including the continuous review and delivery of vendor security patches and bug fixes. Perform system patching and identify areas for process improvement and automation. Identify and remediate obsolescence within your domain. Address common issues at the source. Regularly upgrade and maintain selected services used across the business. Work collaboratively within the team, sharing responsibility for tasks related to both BAU (Business As Usual) and project work. Design and document solutions, delegating maintenance and support responsibilities to other technology teams. Balance BAU and project work, ideally aiming for a 40%/60% split. Uphold the firm's code of conduct and corporate principles. Provide support and assistance to other technology support teams, including BAU support and the handover of new technologies. Conduct knowledge-sharing workshops to ensure skill distribution within the team, minimising business risk due to staff availability.

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Essential Skills

• Enterprise-grade voice solution design
• Communication service development and automation
• Front Office communication system support
• Compliance work related to communications
• Start-of-day voice check procedures
• Operating system life cycle support
• System patching and process improvement
• Obsolescence identification and remediation
• Common issue resolution
• Service upgrade and maintenance
• Team collaboration
• Solution design and documentation
• BAU and project work management
• Adherence to code of conduct and corporate principles
• Technology support team collaboration
• Knowledge-sharing and skill distribution

Personal Attributes

• Team player
• Detail-oriented
• Strong communicator
• Proactive problem-solver
• Reliable
• Adaptable

Working Environment

Collaborative team environment focused on both BAU and project work, with opportunities for skill development and process improvement.

Job Type

This is a permanent position.

Work Site

Hybrid, 3 days onsite

Location

London, UK

Rate/Salary

.00 GBP Yearly

Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.