Communications, Marketing & PR Manager

The team

The communications team works alongside the fundraising team, and is responsible for delivering marketing, communications and PR that promotes both our charitable and commercial (venue hire) work.
This is a new team that will bring fresh perspectives and new energy to how we do things, how we drive the organisation forwards to ensure that we are increasing our profile and awareness of our work, and what we have to offer in the journey to making society in East London and beyond a fairer place.

Scope of role

As Communications, Marketing, and PR Manager, you will play a key role in raising Toynbee Hall s profile, ensuring that our charitable work and commercial venue hire operations receive the recognition they deserve. This is a newly created role, designed to lead external communications, oversee PR and brand strategy, and develop impactful marketing campaigns that engage our audiences.
You will also line manage the Digital Engagement Officer, who will focus on digital communications, social media, and internal engagement. Together, you will drive our brand forward and ensure our work is heard by key stakeholders, supporters, and the wider public.
In conjunction with the CEO and the Senior Management team the manager is responsible for the communication workplan for Toynbee Hall. They are responsible for managing the marketing budget, and delivering the communications strategy.

• Support strategic objectives through delivery of the communications plan that reflects the needs of the services and organisational needs.
• Supporting the production of impact reports and annual reports.
• Facilitate and deliver our press and media approach in collaboration with CEO and SMT and the overall comms priorities.

Key Responsibilities

Strategic Communications & PR

• Be the driving force behind Toynbee Hall s public voice, shaping narratives that highlight our impact.
• Lead PR activity, securing media coverage and ensuring our work is heard at local and national levels.
• Develop and implement a communications strategy that raises awareness of Toynbee Hall s charitable work and commercial venue hire.
• Build influential relationships with journalists, media outlets, and key stakeholders.
• Draft press releases, op-eds, and compelling stories that bring our mission to life.
• Act as brand guardian, ensuring consistent messaging and identity across all communications.

Marketing & Profile Raising

• Develop and execute creative marketing campaigns that amplify our impact and drive engagement.
• Oversee content creation for promotional materials, impact reports, and fundraising campaigns.
• Collaborate with fundraising teams to align communications with donor engagement efforts.
• Develop strategic partnerships to expand our reach and influence.
• Oversee event promotion and outreach efforts.

Digital & Social Media

• Oversee the Digital Engagement Officer in delivering bold and engaging digital campaigns.
• Ensure digital communications are innovative and drive audience engagement.
• Monitor analytics and performance data to refine communication strategies.
  Leadership & Team Development
• Line manage the Digital Engagement Officer, supporting their professional growth and development.
• Work collaboratively with the Fundraising and Communications team to align messaging and campaigns.
• Support the Senior Management Team with key internal and external communications

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy working to influence change in structures, systems and policies.