Commercial Associate Lead, Program Management, Associate Managing Consultant

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Commercial Associate Lead, Program Management, Associate Managing Consultant

All About Us

The Services team is a key differentiator for Mastercard providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data driven information and risk management services. While specializing in the payments industry, Mastercard Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.

All About the Role

Advisors Research Center is designed to respond to fast evolving customer needs for high-quality research support, with the important mission of value realization in developing insights and recommendations.

Advisors Research Center is a Global Research-oriented competency that applies proven, accredited research and domain experience to partner with any client worldwide to help them drive measurable value by

Delivering new research products and strategies to market smoothly and efficiently

Successfully leveraging research assets and delivering the most challenging research output that's impactful for clients

Specifically, this role is to work closely with the ARC Europe Commercial Lead to:

Act as Go to Team/Person for market research new inquiries in Europe

Develop compelling pitch decks and presentations for client engagements, ensuring alignment between client needs and ARC offerings

Lead in pitching to mid-senior level stakeholders, sharing relevant solutions and recommendations to match stakeholder needs with ARC offerings

Identify, recommend and initiate initiatives to improve efficiency

Proactively create awareness of ARC capabilities and success use cases

All About You

Client-Centric Approach: Experienced in client and stakeholder management, understanding and communicating solutions effectively

Pitch Development Expertise: Proficient in crafting compelling pitch decks and presentations for client engagements, with a knack for storytelling

Analytical Skills: skilled in managing reporting for internal stakeholders, analyzing performance data to track progress and drive continuous improvement

3-6 years' experience at a consultancy firm or market research institute handling customer success, business development or commercial functions

All About Your Education & Skills

Project management experience with an ability to manage several projects at the same time

Strong collaboration and communication skills to actively participate as a team member on client calls, internal team meetings and workshops

Commercial Acumen and background in Strategy development. Fluent English required; other languages desirable

Advanced Word, Excel, and PowerPoint skills required; knowledge of Project Management tools preferred

Bachelor's degree in marketing, business or equivalent experience

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.