Clinical Services Manager

About Claremont Project (Islington):

Claremont is a pioneering charity in Islington dedicated to reducing isolation and enhancing wellbeing, especially for older people. We are a community rooted in the arts, personal growth and meaningful human connection. Our centre offers an array of activities for members aged 55 and over, alongside an affordable psychotherapy service that also serves as a training placement for existentially oriented student therapists.

The Clinical Services Manager plays a vital role in ensuring the quality and safety of our psychotherapy service, as well as providing leadership in safeguarding and fostering a culture of relational practice for both members and staff. Ideally, the Clinical Services Manager will be grounded in an existential-phenomenological approach, and will embody Claremont s ethos of real listening, and authentic human connection while driving innovation across the service.

The role:

Operating and promoting Claremont s low-cost psychotherapy service such that it delivers demonstrably excellent outcomes for clients.

Acting as a second Safeguarding lead in the absence of the CEO.

Developing and sustaining relationships with referring organisations and local stake holders, such as GPs, social services, community groups, and trainee placement colleges/universities.

Advocating the mission to reduce isolation and promote mental health and wellbeing not only through our 1-to-1 service but through therapeutic groups and other services provided by Claremont as part of its timetable.

Key Relationships:

CEO

Social Prescription Manager

Trainee Therapists & their Training Organisations

Supervisors

Local GP Practices and Healthcare Providers

North London Community Groups

The centre operates with a small team, including a CEO, Social Prescription Manager, Programming Manager, Front of House Coordinator, and a Facilities Manager, alongside a team of volunteers.

Main Duties and Responsibilities:

Psychotherapy Service

Administer all aspects of Claremont s Psychotherapy Service, including:

Conducting initial client assessments and managing referrals.

Assigning clients to therapists and maintaining waiting list.

Tracking evaluation outcomes using CORE.

Maintaining client database, inputting attendance data, and managing room assignments.

Recruiting, onboarding, and ongoing support for trainee therapists.

Liaising with supervisors regarding trainee progress and client concerns.

Maintaining relationships with academic institutions and acting as a placement liaison.

Providing a supportive environment for trainees.

Members & Safeguarding

Offer practical and emotional support to Claremont members were appropriate.

Act as the secondary Safeguarding Lead (the CEO being the primary Lead), managing safeguarding concerns and referrals to external agencies as necessary.

Outreach and Development

Maintain, and build referral relationships with local GP Practices, social services, community groups and other organisations.

Represent Claremont at networking events, and forums to raise awareness.

Person Specification and Skills

Qualifications and Experience:

Professional qualification in psychotherapy or counselling, with current accreditation (e.g., BACP, UKCP)

Strong organisational skills, including data management, and a high degree of competence using Microsoft Office.

Ideally, experience managing or supervising psychotherapy services.

Knowledge and experience of safeguarding procedures and responsibilities (training can be provided).

Essential skills and attributes:

Excellent interpersonal skills, with the ability to build relationships across diverse teams and experience.

Leadership qualities to inspire and support teams.

Sensitivity to the needs of isolated or vulnerable populations, particularly older people.

Strong commitment to ethical practice, confidentiality and client wellbeing.

Desirable:

Experience working within a charity or community-focused organisation.

Familiarity with therapeutic outcome measures, such as a CORE.

Additional Requirements:

Enhanced DBS clearance