Client Support Partner - Customer Experience. Full Training

Open to warm, friendly & attentive people who get a buzz from delivering amazing customer experience.

Whether you've delivered five-star service in hospitality, greeted guests at a front desk, assisted customers in retail, or managed high-flying clients as a flight attendant - your experience is valuable here.

We're looking for a Client Support Partner to build strong client relationships, provide outstanding service, and play a key role in business growth. No two days are the same, and your ability to connect with people, solve problems, and create positive experiences will be at the heart of what we do.

Join a supportive, energetic team where hard work is recognised and rewarded - with company trips, team-building days, and exciting career growth opportunities.

If you love working with people and want a role where you can truly make an impact, we'd love to hear from you!

The Role at a Glance:

Client Support Partner
Onsite Dorking Head Office Based
Competitive Market Salary
Plus Benefits Including Company Trips, Vouchers, Team Building Days and More
Full Time - Permanent
Hours: 8.45am - 5pm

Culture: Work Hard, Be Rewarded
Company: National Leading Digital Marketing Agency specialising in organic search

Your Background / Skills: Customer Service, Client Relationship Building, Excellent Communication, Organised, Ambitious, Positive.

About us:

Founded in 2012, we're an award-winning SEO marketing agency driving affordable, high-impact websites for businesses across the UK. We are a certified Google Partner, and are committed to building sustainable digital growth through tailored strategies.

What sets us apart? Our promise: first-page Google visibility for every client.

With specialised methods, cutting-edge tools, and expert teams, we boost online visibility for our clients time and again.

With over 12 years of experience, we've built a tight-knit team that's been with us from the beginning, embodying our 'work hard, be rewarded' ethos. Our developers, Account Managers, and nationwide clients all contribute to a shared vision of success. We're a supportive team that celebrates hard work with growth opportunities, team rewards, and personal milestones. Positive, professional, and client-focused-together, we create results.

The Client Support Partner Opportunity:

We are on the hunt for a proactive and client-focused Client Support Partner to join our team. This role is pivotal in building strong relationships with our clients through regular phone and email communication.

As Client Support Partner, you will be responsible for enhancing client engagement, addressing enquiries, and ensuring they maximise the value of our products and services. Your efforts will contribute to client retention, satisfaction, and business growth through upselling and referrals.

Our culture is all about working hard and being rewarded. As part of our seven-team development team, our client support team collaborates closely to deliver outstanding results-while having fun along the way. We offer company trips, vouchers, and prizes as part of our in house recognition scheme, alongside regular (monthly) 1:1s, team-building days, and monthly meetings. With big growth plans for 2025, there's huge potential for career progression, and we make sure our team enjoys the journey-Friday office drinks included!

What your day might look like:

+ Delivering outstanding customer service by maintaining regular client contact via phone and email
+ Fostering strong relationships with clients, ensuring they engage effectively with our products and services
+ Educating clients on the benefits of their services and encouraging website interaction
+ Accurately recording client interactions and maintaining up-to-date tracking systems
+ Analysing data from trackers to generate insightful internal reports
+ Conducting phone surveys to gather key client insights and feedback
+ Coordinating website updates and amendments with internal departments
+ Collaborating across teams to ensure service excellence, meeting company SLAs
+ Managing and resolving client service queries efficiently through phone and email
+ Providing clients with SEO performance reports in partnership with the SEO team
+ Driving client retention and satisfaction while identifying opportunities for referrals and upselling

About you:

+ Proven experience in client liaison, customer service, or account management
+ Excellent verbal and written communication skills with a warm and professional approach
+ Strong problem-solving skills with the ability to resolve queries effectively and efficiently
+ Target-driven mindset with the ability to meet and exceed performance goals
+ Exceptional organisational skills and attention to detail
+ Proactive and self-motivated with a customer-first attitude
+ Proficient in Microsoft Office Suite, including Word and Excel

Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.

Your Experience / Background / Previous Roles May Include:

Customer Service, Client Liaison, Flight Attendant, Receptionist, Retail, Hospitality, Customer Support, Client Support, Customer Success, Account Management, Account Manager, Account Executive, Sales, Sales Assistant.

Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.