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Client Support & Process Improvement Manager

Posted 20 hours 5 minutes ago by MLR Associates

£35,000 - £40,000 Annual

Permanent

Not Specified

I.T. & Communications Jobs

Yorkshire, Leeds, United Kingdom, LS1 8

Job Description

Global Leading Solutions Provider
Product Management, Process Improvement
Team Management - Multi Site
Award Winning Products/Solutions
Hybrid Working/Leeds/Surrey HQ
£35-40k salary + benefits

Our client a global leading award winning solutions provider is currently looking to hire a Client Support & Process Improvement Manager to manage a team of 14, supporting clients, improving internal process/performance and work with, develop, support and train team members to intimately improve output.

Attributes:-

Your commitment to excellent customer service, team management/development and process improvement will see you win in this role.

You will be an enthusiastic driven multi-tasker who thrives in a fast-paced Back Office environment and has:

Experience managing, training and supporting a team
Platform based support experience
Training and onboarding experience
Proven process improvement experience
Intuitive problem solver
Great team player, a passion and desire to make a difference
Self motivated and proactively finding new ways to challenge the status quo
Strong financial and strategic skills
Initiative and ability to work autonomously
Attention to detail and follow-up/Process driven and takes ownership
Experience with computers and applications software, including Microsoft Word, Excel, and PowerPoint and SalesForce database skills required