Client Services Administrator

Client Support Administrator

We're looking a Client Support Administrator to work across our Cladding and Technical Query PVQ Teams in Central Operations. The successful candidate will be working across two small teams under the Central Operations Technical Surveying Manager. This varied role and you will be responsible for actioning Post Valuation Queries on behalf of the field operations team.

37.5 hours per week Monday to Friday. There will be a requirement, agreed in advance, to work a variety of shift patterns across the team's hours of work between 8.00am - 19:00pm to provide full coverage. Both teams are home based

Role responsibilities

• Efficiently processing lender queries within agreed timescales and guidance.
• Checking supplied specialist reports ensuring compliance with guidance.
• Interpretation of information supplied by clients and actioning as appropriate.
• Working within a set remit and recognising where escalation is required.
• Being familiar with Lender requirements (policy/guidance) on the reporting of PVQs
• Liaising with the field team directly as necessary.
• Working collaboratively to ensure that all team tasks are fulfilled.
• Corresponding with clients, valuers and internal departments following a review of PVQ information.
• Maintaining and updating required records and databases in relation to cladding information/PVQs.
• Providing an efficient, effective and professional service to all customers
• Develop and maintain excellent relationships with internal colleagues and external clients, suppliers and customers, presenting a professional image at all times.
• To assist the line manager in the efficient running of the team, identifying opportunities to streamline processes where possible.
• Undertaking additional duties, as required by any Team Leader and above, and to provide support to all colleagues to ensure the objectives of e.surv are met.

Role values

• Delivering what we promise, when we promise it - Maintains focus on achieving and exceeding team targets through tenacity and dedication to the role.
• Putting our customers and their needs first - Demonstrates a quality work ethic, delivering results consistently and accurately and responding to requests respectfully, politely, and professionally at all times.
• Taking an honest approach to business - Is clear, accountable, reliable, knowledgeable, and direct.
• Listening, learning, and finding better ways to make a difference - Looks for opportunities to improve business processes by collaborating with others; is receptive to new ideas and offers solutions to challenges.

Essential skills

Work planning and organisational skills.

Attention to detail.

Identification of relevant information.

Ability to work under your own guidance and plan your own time.

Excellent communication skills.

Ability to challenge processes where improvement has been identified.

IT skills (including Microsoft Excel, Word and Outlook)

Desirable skills

Knowledge of Lender requirements

Basic knowledge of Surveyor inspections and requirements.

Flexibility in working hours may be required, sometimes at late notice, as business needs or shift patterns dictate.

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PRE EMPLOYMENT SCREENING - All of our employees have to pass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients, if you are unsure on this, ask the team and we'll be happy to explain the process