Client Advisor and Trainer

Client Advisor and Trainer

We are looking to recruit a Client Advisor and Trainer to join a mission-led organisation, supporting a friendly and dynamic training team.

Position: Client Advisor & Trainer

Location: Remote

Hours: Full-time, 35 hours per week (open to flexible working options)

Salary: £37,836 per annum

Contract: Permanent

Close Date: Midnight 3rd November

First interviews: 21st November in London (in-person)

Second interviews: 21st November in London (in-person)

About the Role

The Outcomes Star touches many aspects of service delivery, from interactions with clients and practitioner skills to supervision and strategic decisions. Facilitating learning through training is a key aspect of the organisations work and is essential to the effective implementation of the Star. The process of implementation can support positive organisational change but needs time and appropriate attention.

The Client Advisor & Trainer is a critical part of how the team supports clients, through building relationships, delivering training, supporting, and practically helping clients to use the Star well.

Overview of responsibilities and main tasks:

• Deliver and Coordinate Training: Provide both remote and face-to-face training, or coordinate others to do so.
• Client Relationship Management: Maintain ongoing relationships with clients, offering continuous support and reviewing implementation plans.
• Train & Support Licensed Trainers: Deliver high-quality training and provide flexible support through various means.
• Internal Coordination and Development: Liaise with colleagues to ensure a coordinated approach and contribute to the development of new courses and resources.
• Represent Triangle at events and deliver presentations about the Star.
• Assist clients with the Star Online application and support colleagues with specific projects.

About You

We are looking for an experienced trainer with the ability to develop and build strong relationships with both clients and colleagues.

You will have/be:

• Excellent organisation and record-keeping skills
• Self-motivated with ability to work independently
• Ability to prioritise competing pressures and meet deadlines
• Adaptable and flexible; with the ability to work in the ever-changing context of a growing organisation
• Responsive to client needs, able to take initiative with a creative problem-solving approach
• Excellent communicator with good interpersonal skills; able to work effectively independently and as part of a small team collaborating well with colleagues
• Committed to delivering a good service to clients and helping them make a difference to the people they support
• Good IT skills including MS Office

About the Organisation

The organisation is an employee-owned values-based Social Enterprise behind Outcomes Star. As an employee-owned organisation, all employees are engaged in the development of the organisation through a Trust Board. Outcomes Star partners with housing, health, and social care providers to improve service through our engaging and practical tools that make change visible, understood and possible.

What you can expect

• A purposeful, caring and inclusive team operating within an employee-owned trust
• An opportunity to grow and develop yourself through your work
• To be empowered to lead and self-manage with the support of a highly committed team around you
• Opportunities to be involved in projects outside the scope of your role.

Benefits include:

• Laptop and mobile phone provided for work purposes
• Open to flexible working arrangements
• Cash health plan, generous pension scheme, employee assistance programme
• 25 days' annual leave plus bank holidays (pro-rated for part-time) & additional days at Christmas
• Paid volunteering time
• Opportunities for personal development

The organisation is committed to creating a happy, healthy, purposeful work environment in which everyone is supported and empowered to do their best work. We strongly encourage candidates of diverse backgrounds and identities to apply. Each new employee is an opportunity to bring in a unique perspective and strengthen the team, so they are always eager to further diversify the organisation.

You may have experience in areas such as Training, Training and Development, Learning, Learning and Development, Development, L&D, Training Manager, Training and Development Manager, Learning Manager, Learning and Development Manager, Development Manager, L&D Manager, Client Support, Customer Support, Programme Support, Online Support, Training and Support.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.